Ever wondered why other tech companies outsource their support to other countries? Well, the initial reason would be because they do cost less. Aside for lesser pay for other countries,they also do not need to spend as much into housing their own IT team. That simply means that they can save up on some bills as well as electricity and etc.
Is it reliable?
If big tech company names do it and are still doing it to this day, it should give you some assurances that it does work. Remote IT support can also be tricky at times. Back in the day,there are companies that would allow the use of different tools to access the client’s computer or laptop. There are also companies that do not allow it.They basically just need to give these clients instructions to try and do it themselves. Well, this is possible if the problem is something that can betaken care on their end. You do have to understand though that there are some problems that you need to basically have to access their devices especially if they are not tech savvy.
Why is it reliable?
With our current technology, as long as it is a hardware issue, an experienced tech can definitely get the job done for you.All updates, software, and fixes can be done remotely. When these guys would go and do their troubleshooting steps, notice that the questions that they would ask first if the issue is not known, would be trying to roll out that it is or it is not a hardware issue. If it is, then basically, there is nothing that you can do but replace it. There is nothing you can do for anyone if the thing that is messed up is their hardware. Usually, hard wares take longer to give in and need less maintenance.